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Klaviyo Agency · Email, Flows & Integrations

Make your Klaviyo setup work around the customer journey.

We help DTC brands and retailers set up and improve Klaviyo—from store integrations and segmentation to email flows and agreed campaigns.

Define who should receive each message, why it matters, and how to evaluate the work.

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Start with the gaps in your account.

  • Set up Klaviyo

    Connect the store, review the data, and establish the sending and audience setup for the agreed work.

  • Improve existing flows

    Review triggers, filters, timing, and content to identify missed opportunities or messages that no longer fit.

  • Make campaigns more relevant

    Use customer behavior and purchase history to define audiences and a purposeful campaign plan.

Klaviyo email marketing services, from setup to ongoing improvement.

  • Setup and integrations

    Connect the agreed store and tools, check the relevant events, and document how data supports messaging.

  • Automated flows

    Build or improve welcome, checkout follow-up, post-purchase, and win-back flows around the journeys that matter.

  • Segmentation

    Define useful audiences from available purchase history, engagement, preferences, and channel eligibility.

  • Email design and campaigns

    Create reusable templates and agreed campaigns that connect the message, offer, and next customer action.

  • SMS where it fits

    Scope SMS for eligible subscribers, with clear channel permissions, timing, and coordination with email.

  • Sending and measurement checks

    Review sending setup, message quality, audience health, and reporting to guide the next improvements.

A useful flow needs more than a sequence of emails.

For each flow, we define the customer situation, trigger, audience rules, message purpose, and conditions for sending or skipping a message. Illustrative checkout follow-up flow:

  • Trigger

    A recognized customer starts checkout.

  • Review eligibility

    Check channel eligibility and whether the customer has already purchased.

  • Follow up where appropriate

    Send a useful reminder after the agreed delay, with a relevant route back to the store.

  • Recheck before another message

    Skip further checkout reminders if the customer has purchased or no longer qualifies. Timing, content, and channel choices depend on the product, audience, and data available.

Build the next improvement on clear data and customer needs.

We review sales and repeat purchases alongside clicks, delivery issues, complaints, and unsubscribes. Platform attribution is one view of performance.

  1. Discover

    Review the account, customer journey, store data, sending setup, and commercial priorities.

  2. Define

    Choose the flows or campaigns to improve, agree on the scope, and define how to evaluate the work.

  3. Develop

    Build the agreed segments, templates, integrations, and messaging. Check content, rules, and data before launch.

  4. Deliver

    Release the agreed work, document the setup, and use the findings to guide the next cycle.

What the work can leave behind.

  • An account review
  • A prioritized plan
  • Agreed flows and templates
  • Testing notes
  • Handover documentation

Klaviyo pricing and agency services are separate.

Your platform cost depends on the current plan, account size, sending needs, and selected products. Our services are scoped separately around setup, implementation, and ongoing work. We review your existing account and priorities before proposing a scope.

  • Klaviyo subscription and usage

    Confirm your current account requirements and pricing directly with Klaviyo at klaviyo.com/pricing.

  • Implementation

    The agreed review, integrations, segments, flows, templates, testing, and launch.

  • Ongoing work

    Campaign production, reporting, and improvements included in the agreement.

From the Blog

Further reading.

Articles from our blog on the topics this page covers.

View all articles

Questions about working with a Klaviyo agency.

We can scope setup, account reviews, store integrations, segmentation, email flows, templates, and campaigns. SMS can be included when it fits your audience and account requirements.

Yes. We review the data, triggers, filters, content, and performance before recommending changes.

Klaviyo offers a Shopify integration. We configure and check the relevant data and tracking for the agreed messaging, alongside your store setup.

Not necessarily. We assess its role, eligible audience, operating requirements, and cost. Email permission does not automatically provide SMS permission.

Compare your current data, integrations, automation needs, team workflow, and total cost. We assess your requirements rather than recommend a switch based on the brand alone.

We quote the agreed project or ongoing work after reviewing the account and scope. Klaviyo subscriptions, usage, and other paid tools are separate considerations.

We work on sending setup, audience quality, and message relevance, then evaluate the results. Inbox placement and sales depend on factors beyond any single configuration or campaign.

Review relevant work, the team's actual role, scope, reporting, and handover. If official partner status is important, verify it directly with Klaviyo.

Related services.

What should your Klaviyo account do better?

Share your store, account setup, and next priority.

We can discuss the scope for implementation, flow improvements, or ongoing work.

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