Tag
customerExperience
7 articles
Analytics Tools · ArticleEcommerce Friction: How to Find the UX Issues That Slow Down Sales
More traffic works better when your store helps people buy. Ecommerce friction appears when customers hesitate, repeat clicks, get confused, lose trust, or leave before checkout. This article shows how to detect those friction points with simple usability analysis, data, and customer behavior before guessing what to redesign.César Paternina · June 4, 2026 · 7 min read
Customer Experience · ArticleUnderstanding What Your Customer Needs Improves Your Store
You know your business. But your customers see your store differently. Learn how simple user research helps you improve your store with real customer signals, not guesses.César Paternina · May 22, 2026 · 5 min read
Business Models and Growth · ArticleFrom Launch to Scale: My UX-Led Reading of The Cold Start Problem
A UX-led reading of The Cold Start Problem: how startups move from launch to defensibility through research, design, and growth.César Paternina · August 15, 2025 · 9 min read
Customer Experience · ArticleHow to Design Product Pages That Sell (Without Being Pushy)
Most product pages overplay their hand, pushing urgency, faking scarcity, and eroding trust. But in 2025, persuasion isn’t about pressure. It’s about clarity, emotional design, and ethical cues that guide decisions without manipulation. This article explores how to create product pages that convert by building trust, reducing friction, and respecting the buyer’s process.César Paternina · June 21, 2025 · 6 min read
Customer Experience · ArticleWhy DTC Brands Win With Custom Shopify Stores
Themes are fast. Custom stores are strategic. Discover why top DTC brands outgrow templates and invest in custom Shopify storefronts, built for speed, personalization, and long-term scale.César Paternina · June 5, 2025 · 9 min read
Customer Experience · ArticleAn Extraordinary Growth Transformation in Retail Email Marketing
A strategy driven by UX, data, and ethics to transform email marketing for a major retail brand (name withheld for confidentiality).César Paternina · September 28, 2025 · 10 min read
Customer Experience · ArticleHyper-Personalization with AI: How to Build Customer Loyalty in 2025
Discover how AI hyper-personalization is revolutionizing customer loyalty in 2025. Explore effective tools, real-world case studies, and key strategies for success.César Paternina · April 16, 2025 · 4 min read