Tag
conversionOptimization
3 articles
Analytics Tools · ArticleEcommerce Friction: How to Find the UX Issues That Slow Down Sales
More traffic works better when your store helps people buy. Ecommerce friction appears when customers hesitate, repeat clicks, get confused, lose trust, or leave before checkout. This article shows how to detect those friction points with simple usability analysis, data, and customer behavior before guessing what to redesign.César Paternina · June 4, 2026 · 7 min read
Customer Experience · ArticleHow to Design Product Pages That Sell (Without Being Pushy)
Most product pages overplay their hand, pushing urgency, faking scarcity, and eroding trust. But in 2025, persuasion isn’t about pressure. It’s about clarity, emotional design, and ethical cues that guide decisions without manipulation. This article explores how to create product pages that convert by building trust, reducing friction, and respecting the buyer’s process.César Paternina · June 21, 2025 · 6 min read
Customer Experience · ArticleAn Extraordinary Growth Transformation in Retail Email Marketing
A strategy driven by UX, data, and ethics to transform email marketing for a major retail brand (name withheld for confidentiality).César Paternina · September 28, 2025 · 10 min read